Mine Privacy Portal is an all-in-one platform for companies to take full control of their privacy experience.
The Portal is built to reduce time and cost of handling privacy requests and improve your company's brand trust and loyalty, with no-code integrations and automations.
Ready to get started?
In this article, we'll provide you with helpful resources on how to use Mine's Privacy Portal to manage your company's privacy requests.
Things to know
Before you jump into the steps ahead, here are a few useful things you should know:
- Mine's Privacy Portal is a web-based application; this means you don't need to download or install any software on your computer to use the product.
- You can use our searchable Knowledge Base to learn how something works or if you run into any trouble.
- You can always reach us at firstname.lastname@example.org or by using the purple chat on your Portal account.
Set up your account
To create your company's Mine Portal account, sign up with your email account and enter your company's name.
Note: Your email address should be associated with your company (i.e., your email domain should be identical to your company's domain). If this is not the case, contact us here, and we'll help you create your company's Portal account.
Upon setting up your company's account on the Portal, you can start managing your privacy requests using our Privacy Center, Email forwarding, and by manually adding requests to your account. Learn how:
To import requests that were sent from Mine verified users click "Connect to Mine". The number of requests that will be imported will be displayed on the open request page. Keep in mind, importing Mine's request has the benefit of including evidence.
In order to verify your account, you'll receive a verification email, which will be sent to the email address where privacy requests from Mine are currently sent.
This process is to verify that the agent trying to access the Portal is an authorized representative of the company to access its privacy requests.
Note: If your company owns multiple domains (URLs), you can connect them all to your Portal account to manage all your privacy requests in a centralized place. Learn how to add all of your company's domains to your Portal account in this article: Add a domain.
As part of the account set-up process, you can add team members to your Portal account to manage your company's privacy requests as a team. Learn how to connect your team members to your Portal account in this article: Connect an agent.
Getting familiar with your Privacy Portal
As you get started with Mine's Privacy Portal, it's important to understand how to navigate through the Portal's main pages:
On your open requests page, you can review all incoming privacy requests, including each request's status, type, source, and date of receipt.
Your closed request page is where you'll find all of your company's closed privacy requests, including each request's closure time.
The Request Page
Click on each request on your open requests page for more information.
Each request page stores all Identifying details about the request, including Mine's email evidence and the ability to communicate with the user within the Portal.
You might wonder what the "Identifying details" are - Let's take a closer look as it's a key feature of the Portal.
You can find the Identifying details for privacy requests generated via Mine. In this section, you will see the last three email interactions sent by your company to the user found in the user's inbox. The details include the date of the emails, the email address in your organization that sent the email, and the email's subject line.
This information will help identify the users and locate them in your systems, databases, and third-party services.
Your Company Profile
The company profile page is where you can review and edit your company's information related to your Privacy Portal, including associated domains, your company's logo, and the teammates connected to the account. Learn more about your company profile page.
With integrations, you can stop worrying about making mistakes and rely on our no-code integrations to delete user data from third-party SaaS.
Templates & Rules
Save time by managing your communication with your users with predefined email templates. Using "Rules", you can automatically reject or acknowledge requests based on their "Identifying details".
Configure a set of choices your users can make via a custom-branded online form. Users can easily submit requests, authenticate themselves, and you can manage it all from within your Portal account.
If you have any questions, talk to us at email@example.com, and we'll be happy to help🙂