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How to create an Acknowledgment Rule

Implement an Automated Acknowledgment reply when a new request is received and gets verified.

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When you set up an Automated Acknowledgement Rule, a predefined automated response will be sent to the user each time an incoming request gets validated.

How to create a template:

1. On the left sidebar click your company’s logo.

2. Click “Templates & Rules” →”Rules” → “Acknowledgment rule

 

3. The textbox will display a default message, but you can always change it later and enter your own custom message to the user.

Screen Shot 2022-02-15 at 16.48.12

Tip: You can add variables to your Automated response templates to make them more engaging and effective. Just click the icon on the bottom left of the text box and greet each user by their first name or email address.

4. To activate the rule, click “Enable this rule” and “Save”. If you choose not to enable your Automated response now, you can always save it for future use.

Tip: You can test your email template by clicking on “Test your email”. This will send a test email to the email address you registered with to the Portal.


5. The number of emails sent using this rule will appear on the rule card under “Time used”.

6. Once enabled, every verified privacy request will receive an acknowledgment response. 

7. Each response sent under the new acknowledgment rule, will be logged and appear in the “Recent activity” window on the request's page.


If you have any questions about Automations, talk to us at portal@saymine.com and we'll be happy to help!🙂