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How to create an Acknowledgment Rule

Implement an Automated Acknowledgment reply when a new request is received and gets verified.

When you set up an Automated Acknowledgement Rule, a predefined automated response will be sent to the user each time an incoming request gets validated.

How to create a template:

1. On the left sidebar click on “Templates & Rules” → “Rules”→”Acknowledgement reply”.

2. The textbox will display a default message, but you can always change it and enter a personalized message to create a template. 

2. Enter a personalized email response to create a template for acknowledgment of every verified new request. 

Tip: You can add variables to your Automated response templates to make them more engaging and effective. Just click the icon on the bottom left of the text box and greet each user by their first name or email address.

3. To activate the automation, click “Enable this rule” and “Save”. If you choose not to enable your Automated response now, you can always save it for future use.

Tip: You can test your email template by clicking on “Test your email”. This will send a test email to the email address you registered with to the Portal.


4. You can see the number of emails sent using this template in the rule tab.

6. Once enabled every verified privacy request will receive an acknowledgment response. 

 

If you have any questions about Automations, talk to us at portal@saymine.com and we'll be happy to help!🙂