Twilio Integration

Automating your privacy requests fulfillment by integrating MineOS to Twilio

About the Twilio Integration 

What it does: 

  • Deletes all messages sent to the user's phone number

Before setting up this integration:

  • Be sure to add Twilio to your Inventory. To learn how to add systems to your Inventory, click here.
  • Make sure your MineOS plan supports automatic integrations.
  • Ensure you have a Twilio account with permissions to create an API key. 

How to set up

On the system side:

  1. Log in to your Twilio account.
  2. Click: Account --> General settings.
  3. Copy the Account SID 
  4. Click: Account --> Keys & Credentials --> API keys
  5. Click "Create API Key"
  6. Type the following name: MineForBusiness
  7. Choose Key type "Standard" & Click "Create"
  8. Copy the SID API Key
  9. Copy the API Key


  • Twilio uses a 'phone number' as an identifier
  • You'll be required to manually enter the phone number of the user. 

On your Privacy Portal: 

  1. Head to your Data Inventory and select Twilio
  2. Scroll down to the component titled “Request handling”
  3. Select “Handle this data source in privacy requests”
  4. Select “Integration” as the handling style (see image below).

  5. Paste the Account SID, SID API Key, & the API Key into the designated fields. 
  6. Click "Test your integration" so Mine can verify your API key(s). 
  7. If successful, click "Test & save to enable the integration. 


Talk to us if you need any help with integrations via our chat or at, and we'll be happy to assist!🙂