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WixAnswers Integration

Automating your privacy requests fulfillment by integrating Mine PrivacyOps to WixAnswers

This integration allows you to automate DSRs by deleting or accessing customer data from WixAnswers. 

What this integration does?

  • Copy requests are automated by sending the customer a copy of his Contact & Tickets objects.
  • Deletion requests are automated by deleting the customer's tickets, and redacting (anonymizing) the Contact object.
  • Redacting Contacts works by clearing any optional Contact attributes (e.g. signature, profile image), and setting mandatory ones as follow:
    • Phone: +15550100
    • Name: REDACTED
    • Email: deleted_[userid]@email.com

Before you start

  • Make sure your Mine PrivacyOps plan supports automatic integrations.
  • Make sure you have the permissions to create an API key on your WixAnswers account.

Setting up

To connect the WixAnswers integration, follow the steps below:

  1. On the left sidebar, click on “Data Sources” and search for WixAnswers in the integration list.
  2. Next, enter your WixAnswers API key. Follow these steps to obtain your SendGrid API key:
    1. Login to your WixAnswers account.
    2. Go to Settings → Tools -> Webhooks & API Keys:
    3. Select the "API Keys" tab and click + Add API Key.
    4. Choose your API key name (e.g., "Mine for Business") select Limited Access, and set the following permissions (Tickets, Saved Replies & Contacts):
    5. Click Save.
    6. Copy the API Secret Key & Paste it as the "API Secret" in the Mine for Business configuration page.
    7. Copy the API Key ID & Paste it as the "API Key ID" in the Mine for Business configuration page.
    8. Copy your WixAnswers domain and paste it as the Subdomain in the Mine for Business configuration page.
    9. Click "Enable integration" and “Save”.

 

You're done! Mine PrivacyOps has been connected to your WixAnswers account. You can now easily delete your customers’ data from WixAnswers. 

What’s next?

Read more about the deletion process using integrations here.

Read more about the get a copy process using integrations here.

 

Talk to us if you need any help with Integrations via our chat or at portal@saymine.com and we'll be happy to assist!🙂