Connect Mine to MineOS

Import Data Subject Requests that you receive from Mine to be handled on your MineOS Portal.

About Connecting to MineOS

By connecting to MineOS, any DSR you receive from our consumer-facing Mine application will be automatically imported into the requests page in your MineOS Portal for handling. This also allows you to verify requests with Email Evidence.

This article is about 1 of 4 DSR channels. There are three additional channels:

Before connecting to MineOS:

  • Be sure to have access to the inbox of the email address that is receiving requests from Mine (most likely your company's Data Protection Officer or a similar role). 

How to connect to Mine

Screenshot 2023-08-23 at 15.38.17



1. Click on your company logo at the bottom lefthand corner of the sidebar navigation and select "Settings". Then click on Configuration under DSR Handling.


2. From the channels menu, click "Mine's customers". 

Screenshot 2023-08-23 at 15.39.59

3. To connect to Mine, confirm authorization from your company's privacy email. To do so, select "Confirm" and complete the verification from your email inbox. 

Upon verifying your account, return to your portal and head to your requests page. This can be found in the DSR Handling sidebar of your sidebar navigation (see image).
Your requests page will automatically update when requests from Mine come in.  
After connecting to Mine:
  • You can use the Email Evidence tool to quickly verify requests coming from Mine. Learn more here.
  • You can set up a rejection rule based on Email Evidence. Learn more here

Next steps...

If you're finished here, let's set up your Privacy Center.

If you have questions about how to connect to Mine, write us at, and we'll be happy to help!🙂