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  3. Handling Privacy Requests

Portal Conversation and Audit Log

Discuss with users about their privacy requests using the Portal Conversation feature

The Conversation section keeps all communication and audit logs relating to the user’s privacy request in one place to help you control and monitor the request's activity.

Each reply sent to the user through the Conversation section will be sent to their email inbox.

Click "Add note" to add a personal note that will only be visible to you in the Conversation box. The note will appear in the conversation log. A note can be added to an open request as well as to a closed request.

To communicate with the user:

You can communicate with a user as long as the request is open. The email address from which the message will be sent is:

[Company Name]_[TicketId]@saymine.io

Important: Once a request is closed, the user can still reply to the thread. The user’s reply will be shown in the Conversation section. However, you will no longer be able to communicate with the user through the Portal.  

 
Upon closing a request, the conversation box will transition to an audit log, which includes the following event history:
  • Creation date.
  • User's verification date. 
  • The team member who handled each of the requests' statuses and dates of each action.
  • Deletion confirmation date from third-party services.  
  • Every correspondence with the requester.
  • Completion date.


    Exporting all the information regarding your privacy requests is possible for audit purposes. Learn more about Exporting your request here.

    What’s next?

    Now you can use customized predefined templates to streamline your privacy request handling process. Learn more about Templates here.

     

    If you have any questions about the Portal Conversation, talk to us at portal@saymine.com and we'll be happy to help. 🙂